Troubleshooting

Start with the symptom you observe. The linked page provides checks, explains the likely scope of the problem, and identifies the supported recovery path.

Symptom	Go to
A Gateway is OFFLINE or DEGRADED, or applications cannot connect through it	Gateway Problems
A Node is OFFLINE or DEGRADED, direct access fails, or a Pool lost an eligible Node	Node Problems
The SOCKS5 endpoint is unreachable or a connection fails after authentication	Proxy Connection Problems
A username or password is rejected	Authentication Problems
Traffic uses an unexpected exit IP or Node	Unexpected Exit IP or Node Selection
A resource did not recover after an update or reboot	Software Update/Reboot Problems
Temporary SSH access cannot be requested or used	Remote Access Problems
The problem remains unresolved or requires a managed operation	Contacting Support

An ADMIN and a VIEWER can inspect resources, Observability, connection information, and Candidate Diagnostics. Only an ADMIN can change resources, manage Proxy Credentials, run a Proxy live test, or request temporary SSH access. Some software and recovery operations are available only through MyOwnProxy Support.